Refund & Cancellation Policy
Effective Date: 16 September 2026
Platform: Car PA
Website: carpa.club
Email: mail@carpa.club
Car PA is committed to providing a transparent and fair experience to vehicle owners, parking users, parking operators, and other users of the Car PA platform.
This Refund & Cancellation Policy explains how cancellations, refunds, failed transactions, duplicate payments, and other payment related matters are handled while using Car PA.
1. About Car PA
Car PA is a technology platform that connects vehicle users with parking facilities and other vehicle related services. Car PA may facilitate the discovery, booking, payment, communication, and management of services offered by third party parking operators and service providers.
Unless specifically stated otherwise, Car PA does not own, operate, or directly control any third-party parking facilities listed on the platform.
Accordingly, certain refunds and cancellations may be subject to the individual terms and policies of the respective parking operator and/or service provider.
2. Cancellation of Parking Bookings
Where a parking facility allows advance booking through Car PA, the applicable cancellation conditions will be displayed to the user before completing the booking or payment.
A user may cancel a booking only where cancellation is permitted under the applicable booking terms.
Depending on the parking facility and the time of cancellation:
- A full refund may be provided.
- A partial refund may be provided.
- A cancellation fee may be deducted.
- The booking may be non-refundable.
- No refund may be available after the permitted cancellation period.
The applicable cancellation terms presented at the time of booking shall govern the transaction.
3. Cancellation Before Parking Commences
If cancellation is permitted and the user cancels before the applicable cancellation deadline, Car PA will process the eligible refund in accordance with the applicable booking terms.
Any platform fee, payment processing fee, convenience fee, or other non-refundable charge will be treated according to the terms displayed at the time of payment.
4. No Show
If a user makes a booking but does not arrive at the parking facility within the permitted time, the transaction may be treated as a no-show.
No refund may be provided for a no-show where the applicable parking facility’s terms specify that the booking is non-refundable.
Where a refund is permitted, it will be processed according to the applicable booking conditions.
5. Parking Facility Unavailable
If a confirmed booking cannot be honoured because the parking facility is unavailable, closed, inaccessible, or otherwise unable to provide the booked service, Car PA may, depending on the circumstances:
- Offer an alternative parking facility, where reasonably available;
- Reschedule the booking; or
- Provide an eligible refund.
Where the inability to provide the service is caused by the parking operator, Car PA may coordinate with the operator to resolve the matter.
6. Duplicate Payments
If a user is charged more than once for the same transaction due to a technical or payment processing error, the duplicate amount will be reviewed and, where confirmed, refunded to the original payment method.
Users should report duplicate transactions as soon as reasonably possible.
7. Failed Transactions
If an amount has been debited from the user’s bank account, card, UPI account, or other payment method but the corresponding transaction is not successfully completed on Car PA, the transaction will be reviewed.
Where the payment has been successfully received by Car PA or its payment service provider but the service was not successfully created, the eligible amount will generally be refunded to the original payment method.
The time required for the amount to appear in the user’s account may depend on the user’s bank, card issuer, UPI provider, payment gateway, or other financial institution.
8. Refund Processing
Approved refunds will normally be initiated to the original payment method used for the transaction.
Although Car PA will initiate eligible refunds promptly after approval, the actual crediting time may vary depending on the payment gateway, or other financial institution.
9. Service Fees and Convenience Fees
Certain transactions may include platform fees, convenience fees, payment processing charges, taxes, or other applicable charges.
Unless otherwise stated at the time of payment, such charges may be non refundable, even where the underlying service is cancelled.
The applicable charges will be displayed to the user before payment wherever reasonably practicable.
10. Third Party Parking Operators
Car PA may list parking facilities operated by independent third parties.
The parking operator remains responsible for,
- Availability of parking spaces
- Parking facility operations
- Entry and exit procedures
- Parking charges
- Facility specific cancellation rules
- Vehicle handling and parking arrangements
- Safety and security of the premises; and
- Refunds arising from operator specific circumstances, where applicable.
Car PA may assist users in communicating with the parking operator and resolving eligible payment or booking issues.
11. Parking at User’s Own Risk
Car PA is a technology platform and does not assume responsibility for the physical custody or security of a vehicle parked at a third party facility unless Car PA has expressly undertaken such responsibility in writing.
Users should review the terms and conditions of the parking facility before using the service.
Car PA shall not ordinarily be responsible for theft, loss, damage, accidents, personal injury, or disputes occurring at third party parking facilities, except to the extent liability cannot legally be excluded or is expressly accepted by Car PA.
12. Disputes and Refund Requests
If you believe that you are entitled to a refund, you should contact Car PA with the relevant transaction details.
Please provide, where available:
- Name of the user
- Registered mobile number
- Booking or transaction ID
- Date and time of transaction
- Parking facility
- Amount paid; and
- Description of the issue.
Refund requests may be reviewed against transaction records, booking information, payment records, and information obtained from the relevant parking operator or payment service provider.
Car PA may request additional information where necessary to verify a refund claim.
13. Fraudulent or Abusive Transactions
Car PA reserves the right to investigate transactions that appear to involve:
- Fraud;
- Misrepresentation
- Unauthorized use of payment instruments
- Multiple or repeated refund claims
- Abuse of promotional offers
- Manipulation of the booking system or
- Any other activity that violates Car PA’s Terms of Use.
Where fraudulent or abusive activity is reasonably identified, Car PA may suspend or cancel the relevant transaction or account and may withhold refunds to the extent permitted by applicable law.
Nothing in this section limits a user’s statutory rights.
14. Cancellation by Car PA
Car PA may cancel or suspend a transaction where:
- A technical error has resulted in an incorrect transaction
- The service is unavailable
- The transaction appears fraudulent or unauthorized
- The relevant parking facility is unable to provide the service
- The user has violated applicable terms or
- Cancellation is required by law or by a competent authority.
Where a transaction is cancelled by Car PA for reasons attributable to Car PA and the user has made a valid payment, an eligible refund will be processed in accordance with this policy.
15. Taxes
GST charged on transactions and services.
The treatment of taxes in a refund will depend on the nature of the transaction, applicable tax laws, and the applicable refund amount.
16. Changes to a Booking
If Car PA provides an option to modify a booking, changes may be subject to availability, timing restrictions, additional charges, or cancellation conditions.
Where a requested modification cannot be accommodated, the original booking terms will continue to apply unless the booking is otherwise cancelled in accordance with this policy.
17. Unsuccessful Vehicle Owner Contact
A vehicle may be registered with Car PA/ Non-Registered Vehicle Calling, but the owner may not answer or may be temporarily unavailable.
Failure of the vehicle owner to answer a call does not automatically constitute a refund event, provided that Car PA successfully provided the communication facility and the call request was technically processed.
This is because Car PA provides a communication facility and cannot guarantee that the vehicle owner will answer, respond, or take any particular action.
18. Technical Failure
If a paid vehicle owner contact request cannot be completed because of a technical failure attributable to Car PA or its communication/payment infrastructure, the transaction may be reviewed for a refund.
Where the service was not successfully delivered and the user is eligible for a refund, the applicable amount will be refunded to the original payment method.
19. Incorrect Vehicle Number or User Error
Users are responsible for ensuring that the correct vehicle registration number is scanned or entered.
A refund may not be available where the contact request fails because the user:
- entered an incorrect registration number
- selected the wrong vehicle
- scanned the wrong vehicle
- provided incorrect information or
- otherwise initiated the request incorrectly.
However, Car PA may review individual cases where a refund is reasonably justified.
20. Contact Requests Blocked for Safety
Car PA may restrict, delay, reject, or terminate a vehicle-owner contact request where its systems or safety procedures identify circumstances such as:
- suspected misuse
- repeated unwanted contact
- harassment
- fraudulent activity
- suspicious calling patterns
- violation of the Car PA user agreement
- unauthorized use of another person’s account or
- any other activity that may compromise the safety or privacy of Car PA users.
Where a request is blocked because of a legitimate Car PA safety restriction, the refund eligibility will depend on the circumstances of the transaction and the applicable terms.
Car PA reserves the right to take reasonable measures to protect vehicle owners and other users from unwanted or abusive contact.
21. No Guarantee of Vehicle Owner Availability
Car PA cannot guarantee that a vehicle owner will:
- answer a call
- be physically near the vehicle
- respond immediately
- move the vehicle
- provide assistance or
- take any particular action after receiving a communication request.
The service is intended to facilitate communication, not to guarantee a particular outcome.
In situations involving an immediate threat to life, serious injury, fire, crime, or other emergencies, users should contact the appropriate emergency services in addition to, or instead of, relying on Car PA.
22. Misuse of Vehicle Owner Contact Service
The vehicle owner contact facility must not be used for:
- harassment
- intimidation
- threats
- repeated unwanted calls
- personal solicitation
- advertising or marketing without authorization
- stalking;
- collecting personal information
- fraudulent activity;or
- any purpose unrelated to a legitimate vehicle-related communication.
Users may be required to complete KYC verification and accept the applicable user agreement before using certain communication features.
Car PA may retain relevant transaction, verification, and communication records as permitted by its Privacy Policy and applicable law for fraud prevention, abuse prevention, dispute resolution, and platform security.
23. Refunds and Privacy Protection
A refund under this section does not entitle a user to receive or obtain the vehicle owner’s personal mobile number or any other private information.
Car PA’s objective is to facilitate necessary communication while maintaining the privacy and safety of both parties.
The purpose of Car PA is simple:
When communication matters, help people connect — without turning a vehicle number plate into a public phone number.
24. How to Request a Refund
Refund and cancellation requests can be submitted through the Car PA application or by contacting:
Email: mail@carpa.club
Website: carpa.club
Please include your transaction or booking reference whenever possible so that we can process the request efficiently.
25. Refund Review Period
Car PA will make reasonable efforts to review refund requests promptly.
Some cases may require additional verification with the parking operator, payment gateway, bank, or other service provider. In such circumstances, the resolution time may be longer.
The user will be informed where additional information or verification is required.
26. Consumer Rights
This Refund & Cancellation Policy is intended to establish the general procedures followed by Car PA and does not limit any rights or remedies available to users under applicable Indian laws and regulations.
Where a mandatory legal requirement provides a user with a greater right to cancellation, refund, replacement, or compensation, the applicable law shall prevail.
27. Amendments to this Policy
Car PA may update this Refund & Cancellation Policy from time to time to reflect changes in its services, payment systems, business practices, or applicable laws.
The updated version will be published through the Car PA website or application with the revised effective date.
Continued use of the applicable services after the updated policy becomes effective will be subject to the revised policy, to the extent permitted by law.
PRIVACY POLICY
Our Commitment to Privacy
Car PA respects the privacy of its users and is committed to protecting personal information collected through the Car PA application and website.
This Privacy Policy explains what information may be collected, why it is collected, how it may be used, and the measures taken to protect it.
Information We May Collect
Depending on the services used by the User, Car PA may collect information such as:
- Name
- Mobile number
- Email address
- Vehicle registration details
- Vehicle-related information
- Location and GPS information, where permission is provided
- Parking booking and transaction information
- Payment and transaction reference information
- KYC/identity verification information, where required
- Device and technical information
- Customer support and communication information
Car PA does not ordinarily store complete card, UPI or banking credentials on its own systems. Payments may be processed through authorised third-party payment gateway providers.
How We Use Information
Information may be used to:
- Create and manage User accounts
- Provide parking and vehicle-related services
- Facilitate parking bookings and payments
- Display relevant parking information
- Provide navigation and location-based services
- Facilitate secure vehicle-owner communication
- Verify User identity where required
- Prevent fraud, misuse and unauthorised activity
- Process refunds and resolve payment disputes
- Provide customer support
- Improve the Car PA platform
- Maintain security and transaction records
- Comply with applicable legal and regulatory requirements
Location Information
Car PA may request access to the User’s location to provide location-based services, including finding nearby parking facilities and providing navigation.
Location access is used only for legitimate platform purposes and is handled in accordance with applicable privacy requirements.
Vehicle Owner Privacy
Where Car PA provides a facility to contact a vehicle owner, Car PA’s objective is to facilitate communication without unnecessarily exposing personal telephone numbers.
Where technically available, communication may be routed through a secure virtual calling system so that the personal telephone numbers of the parties are not ordinarily displayed to one another.
Payment Information
Payments made through Car PA may be processed through authorised payment gateway providers.
Car PA may receive transaction-related information such as:
- Transaction ID
- Payment status
- Amount
- Date and time
- Payment method
- Gateway reference number
Sensitive payment credentials are handled by the applicable payment service provider in accordance with its security and compliance standards.
Information Sharing
Car PA does not sell or rent users’ personal information.
Information may be shared with authorised service providers where necessary to provide Car PA services, including:
- Payment gateway providers
- Telecommunications providers
- Cloud and technology service providers
- Parking operators
- Navigation/location service providers
- KYC/verification service providers
Information may also be disclosed where required by applicable law, court order, government authority or lawful request.
Data Security
Car PA takes reasonable technical and organisational measures to protect User information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Cookies and Similar Technologies
The Car PA website may use cookies and similar technologies to improve functionality, security, analytics and User experience.
Users may control cookies through their browser settings, subject to the effect this may have on website functionality.
Data Retention
Car PA may retain information for as long as reasonably necessary for providing services, maintaining transaction records, preventing fraud, resolving disputes, complying with legal obligations and fulfilling legitimate business requirements.
Changes to Privacy Policy
Car PA may update this Privacy Policy from time to time.
Any revised policy will be published on the Car PA website with the updated effective date.
TERMS & CONDITIONS
Acceptance of Terms
By accessing or using the Car PA application, website or services, the User agrees to these Terms & Conditions.
If the User does not agree with these Terms, the User should not use the relevant Car PA services.
About Car PA
Car PA is a technology platform that facilitates access to vehicle-related services.
Car PA may connect Users with third-party parking facilities and service providers.
Unless specifically stated otherwise, Car PA does not own, operate or control third-party parking facilities listed on the platform.
Parking Services
Car PA may allow Users to:
- Discover nearby parking facilities
- Find Pay & Park locations
- View parking availability where such information is provided
- Navigate to parking facilities
- Make parking-related bookings where enabled
- Make digital payments
- Access other vehicle-related services available through the platform
Availability, pricing, operating hours, capacity and facility-specific rules may vary between parking operators.
Third-Party Parking Facilities
Parking facilities listed on Car PA may be independently operated by third parties.
The respective parking operator is responsible for:
- Operation of the parking facility
- Parking space availability
- Entry and exit
- Facility staff
- Parking charges
- Vehicle handling
- Facility-specific rules
- Physical security of the premises
Users are advised to review the applicable parking facility terms before using the facility.
Vehicle Owner Communication
Car PA may provide a facility that allows a User to contact a vehicle owner through a vehicle registration number or other approved mechanism.
Where applicable, Car PA may use identity verification, security controls, geolocation and secure virtual calling to protect both parties.
The User must use the communication facility only for a genuine and lawful vehicle-related purpose.
The facility must not be used for:
- Harassment
- Stalking
- Threats
- Unwanted repeated communication
- Personal solicitation
- Advertising or marketing
- Obtaining personal information
- Identifying or tracking a person
- Fraudulent activity
- Any unlawful purpose
Car PA may restrict or terminate access where misuse is detected or reported.
User Account
Users are responsible for maintaining the accuracy of the information provided to Car PA.
Users must not share account credentials or allow unauthorised persons to use their account.
Car PA may suspend or terminate accounts involved in fraudulent, abusive or unlawful activity.
Pricing and Payment
Applicable prices, parking charges, platform charges, convenience fees, taxes and other applicable charges will be displayed to the User before payment wherever reasonably practicable.
The User authorises Car PA and/or its authorised payment service provider to process the payment associated with the selected service.
Payment Gateway
Payments may be processed through authorised third-party payment gateway providers.
Car PA does not ordinarily store complete payment card credentials, banking passwords or UPI authentication credentials on its own systems.
A successful payment does not necessarily mean that the underlying service has been successfully provided. Transaction status will be determined based on the applicable payment and service records.
Prohibited Activities
Users shall not use Car PA to:
- Commit or facilitate unlawful activities
- Submit false information
- Manipulate transactions
- Circumvent platform security
- Abuse promotional offers
- Attempt unauthorised access
- Interfere with platform operations
- Misuse vehicle-owner communication
- Engage in fraudulent payment activity
Car PA may suspend accounts and take appropriate action where prohibited activity is identified.
Vehicle Parking at User’s Risk
Unless expressly stated otherwise, Car PA acts as a technology platform and does not assume custody of vehicles parked at third-party facilities.
Parking at a third-party facility is subject to the terms and conditions of that facility.
Car PA shall not ordinarily be responsible for theft, loss, damage, accident or other incidents occurring at a third-party parking facility, except where liability cannot legally be excluded.
Service Availability
Car PA will make reasonable efforts to maintain the availability of its services.
However, temporary interruption may occur because of:
- Maintenance
- Network problems
- Server failures
- Telecommunications failures
- Payment gateway problems
- Third-party service interruptions
- Force majeure events
- Regulatory restrictions
- Other circumstances beyond Car PA’s reasonable control
Intellectual Property
The Car PA name, logo, application, website, content, software, design, graphics and other proprietary materials are protected by applicable intellectual-property laws.
Users shall not reproduce, modify, distribute, reverse engineer or commercially exploit Car PA’s intellectual property without appropriate authorisation.
Limitation of Liability
To the extent permitted by applicable law, Car PA shall not be responsible for indirect, incidental or consequential losses arising from the use of third-party services or circumstances outside Car PA’s reasonable control.
Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited.
Governing Law
These Terms shall be governed by the laws applicable in India.
Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over Car PA’s lawful operating entity.
Changes to Terms
Car PA may update these Terms & Conditions from time to time.
The updated version will be published on the website or within the application.
REFUND & CANCELLATION POLICY
General Policy
Car PA aims to maintain a transparent refund and cancellation process.
Refund eligibility depends upon the nature of the service, the applicable booking conditions, the reason for cancellation and the circumstances of the transaction.
Parking Booking Cancellation
Where advance parking booking is available, the applicable cancellation conditions will be displayed to the User before payment wherever reasonably practicable.
Depending upon the applicable parking facility’s policy:
- A full refund may be available.
- A partial refund may be available.
- A cancellation charge may apply.
- The booking may be non-refundable.
The cancellation terms displayed at the time of booking shall apply to that transaction.
Cancellation Before Parking
Where cancellation is permitted, the User should cancel the booking within the permitted cancellation period.
Cancellation outside the permitted period may result in no refund or a partial refund, depending upon the applicable booking terms.
No-Show
If the User makes a booking but does not use the parking facility within the permitted period, the transaction may be treated as a no-show.
No refund may be provided where the applicable parking facility’s terms specify that no refund is available for a no-show.
Parking Facility Unavailable
If a confirmed parking facility cannot provide the booked service because of closure, unavailability or another circumstance attributable to the facility, Car PA may, where reasonably possible:
- assist in identifying an alternative;
- reschedule the service; or
- process an eligible refund.
Failed Payment
If the User’s account is debited but the transaction is not successfully completed, the transaction will be reviewed.
Where payment has been received but the corresponding service was not successfully created, an eligible refund may be initiated.
The time taken for the amount to be credited may depend upon the bank, payment gateway, card issuer, UPI provider or other financial institution.
Duplicate Payment
If the same transaction is successfully charged more than once because of a technical or payment-processing error, the duplicate transaction will be reviewed and, where confirmed, the eligible duplicate amount will be refunded.
Vehicle Owner Contact Charges
Where Car PA charges a fee for a vehicle-owner communication service:
Vehicle Not Registered:
If the vehicle is not registered with Car PA and the communication service cannot be provided, the User will not ordinarily be charged for an unsuccessful request. Any amount incorrectly debited due to a technical or payment-processing issue may be reviewed for refund.
Technical Failure:
Where a technical failure prevents the communication service from being provided, the transaction may be reviewed for an eligible refund.
Vehicle Owner Does Not Answer:
Car PA does not guarantee that a vehicle owner will answer or respond. Therefore, failure of the vehicle owner to answer a successfully processed communication request does not automatically qualify for a refund.
Incorrect Vehicle Number:
Where the User enters or selects an incorrect vehicle registration number, a refund may not be available.
Misuse:
Where a User misuses the service, submits false information or violates the Car PA Term
Contact Details
For questions, complaints, refund requests, or cancellation-related assistance:
Car PA
Email: mail@carpa.club
Mobile: 9447716213
Website: carpa.club
Car PA Your Smart Vehicle Assistant