Terms and Conditions & Privacy Policy
Last Updated: September 19, 2025
Please read these Terms and Conditions ("Terms") carefully. By accessing or using the mobile application (the "Service"), operated by Car PA, you agree to be bound by these Terms. These Terms apply to all visitors and users. If you do not agree, you may not use the Service.
1. Description of Service
We are a platform connecting users ("Clients") with independent service providers ("Service Providers"). We act solely as a marketplace and are not responsible for the services provided or any agreements between Clients and Service Providers.
2. User Accounts
You must provide accurate and current information when creating an account; failure to do so may result in termination. You are responsible for safeguarding your password and for all activities under your account. Notify us immediately of any security breach or unauthorized use.
3. Payments and Billing
Clients agree to pay all service fees. Payments are processed by a third party, and we are not responsible for any related issues. Service Providers agree that we may deduct a service fee or commission from their earnings, as specified in the separate Service Provider Agreement.
4. User Conduct
You may not use the Service for illegal or harmful activities, including submitting false information, impersonating others, interfering with the Service, or soliciting users off-platform.
5. Limitation of Liability
We and its affiliates are not liable for any indirect, special, or consequential damages (including loss of profits or data) resulting from your use of the Service, the conduct of third parties, or unauthorized access to your content. This limitation applies regardless of the legal theory, even if we were advised of the possibility of such damages.
6. Termination
We may terminate or suspend your account without notice if you breach these Terms. Upon termination, your right to use the Service ceases. You may terminate your account at any time by discontinuing use of the Service.
7. Governing Law
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.
8. Changes to Terms
We reserve the right to modify these Terms at any time. By continuing to use the Service after changes are made, you agree to the new terms. If you do not agree, you must stop using the Service.
Refund policy
In case of any refunds approved it will take 3 days for the refund to be credited to you.
Introduction
Welcome to Car PA, a mobile application designed to simplify urban parking and enhance your driving experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By using Car PA, you agree to the collection and use of information in accordance with this policy.
1. What Do We Do With Your Information?
Marketing/Promotional Offers (if applicable):
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- We may use your information to send you promotional offers and updates about our services. You will have the option to unsubscribe from these communications at any time.
To Improve Our Service:
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- We collect and analyze user data to improve the functionality and user experience of our app. This includes troubleshooting issues, testing, and gathering feedback.
To Process Transactions/Business:
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- Your personal information is used to process transactions, manage your account, and deliver the services you request, such as parking space reservations and roadside assistance.
To Provide Accurate Insights/User Experiences:
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- We use location data, current GPS coordinates, and other user information to provide accurate and personalized services, ensuring a seamless and efficient user experience.
2. Consent
How the App Gets User Consent:
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- When you provide us with personal information to complete a transaction, verify your credit card, or use our services, we imply that you consent to our collecting it and using it for that specific reason only.
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- For other uses, we will explicitly ask for your consent or provide you with an opportunity to say no.
How Can a User Withdraw His/Her Consent?
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- You can withdraw your consent at any time by contacting us at [mail@carpa.club] or via the settings in the app where you can manage your preferences.
How Do I Withdraw My All-Time Location Access and Delete Entire Timeline and Data?
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- You can disable location access via your device’s settings or app permissions. To delete your entire timeline and data, please contact our support team at [mail@carpa.club] with your request.
3. Disclosure
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- We do not share your personal information with third parties without your explicit consent, except as required by law or to protect our rights.
4. Links to Other Web Mobile Apps
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- Our app may contain links to other websites or mobile apps that are not operated by us. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
5. Payment
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- We use third-party payment processors to handle transactions securely. Your payment information is encrypted and handled in accordance with industry standards.
6. Security
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- We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction.
7. Cookies
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- Our website and app use cookies to enhance user experience. Cookies help us understand how you use our services and allow us to improve them. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
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- We may update this Privacy Policy from time to time. Changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this policy periodically.
9. Grievance & Contact Information
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- If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Car PA Support Team Email: mail@carpa.club
Address:
Car PA Transit Support Systems, Kattappana PO, Idukki District, Kerala-685508, IN
Mob: +91 9447716213
Thank you for using Car PA. We are committed to protecting your privacy and ensuring a secure and enjoyable experience.